I completed their questionaire and politely told them that I didn't think not getting back to me really constituted Customer Service, lets see if I get any response
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- Joined: 25 May 2021 09:45
SNAP! Exactly the same for me as well. New Garmin XT, New Schuberth C4 Pro, New SC1A kit - now very poor and very disappointedyorky wrote: ↑14 May 2021 13:32 I suspect that I am going to have this problem.
I bought a new helmet last week which came with Sena speakers and mic pre-installed. I have since bought the unit body and battery to complete the system. As yet, due to the crap weather I haven't had chance to try it out on a ride, however I have tried it in the garage and as above if I call myself, using the wifes phone, the volume is ridiculously high and I also get the screeching. I was hoping this was maybe interference related to how close all the phones/nav/headset were together but it's sounding like this may not be the case
Phone myself and leave voicemail messages, very crackly. Do you think I should report directly to Garmin? Normal Bluetooth headsets/car mics do not have this issue, it's the Garmin that seems to be screwing up things. I won't tend to really take/make calls, but that's not the point. These are premium product and I'm really disappointed. Don't get me even started on the speaker quality inside the new lid - it's a total joke.
Please report it to Garmin if you are having this issue. The more people that complain, the more they will take us seriously - and that it is not just a one off problem or a single headset manufacturer issue.
I plan to send them more log files. I had erased all the pairings before my last log session, but I will do it again. I will erase all pairings and then pair the GPS to channel 1 on the headset (normally phone) and log that. Then I will do it all again paired with channel 2 (normally GPS). I tried all of this before and the result was the same on both channels - caller cannot hear what I say.Thank you for contacting Garmin International. We are reviewing the issue you reported with people on the other end of your calls not hearing you completely. To troubleshoot the issue, please try the troubleshooting steps in the FAQ's below.
Troubleshooting a Bluetooth Issue Between an Automotive Device and a Mobile Device https://support.garmin.com/en-US/?faq=F ... Gtl4sEUOAA
Troubleshooting an Issue Between a zumo 396, zumo XT, or Tread and a Bluetooth Headset https://support.garmin.com/en-US/?faq=E ... qSZeaBWVB6
If you still experience the issue, please provide a new set up Bluetooth logs following the troubleshooting. Thank you in advance for your patience and cooperation.
For reference, this is a Cardo Freecom 1, and a Samsung A50.
Today I have disconnected the phone call option on the XT while leaving media and the Drive app, and BT'd my phone to my comms unit.
Tried calling myself, again using the wifes phone, and again the same problems exist.
I really don't know where to go next!!
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