OK, so i went to the home screen and tapped the X to kill the route that apparently was loaded and in progress. Still no joy.
It required disconnecting the zumo, booting it, once again canceling the route that had stubbornly stayed active, and then shutting down and then connecting to the USB port. This time, it mounted on my desktop and I installed the new map.
Hope this helps somebody -- having a route active appears to prevent the zumo from being recognized by the computer, and you cannot cancel the route successfully while it is connected.
2018 Kawasaki Ninja H2 SX SE
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my laptop has 3 usb ports. Only 1 will connect with the zumo.
2007 Yamaha FJR1300A, 128k and counting
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